We feel it is important that patients know how to make themselves heard if they are unhappy with their experience of using the service.

In the first instance, we would always encourage patients to have a conversation with the Patient Assistant team or Office Manager to discuss any concerns. We may be able to resolve your issue once we know what has happened. 

Willaston GP Surgey 

Please contact either the Office Manager, Business Manager or Primary Care Lead to raise a concern and let us try to resolve it for you. If at that point, you are still not satisfied with the outcome, please see below:

If you wish to make an Informal Complaint:

Email: FAO Office Manager cmicb-cheshire.willastonsurgery@nhs.net or call 0151 327 4593 to arrange a time to talk. 

NHS Cheshire and Merseyside Integrated Care Board

Website: www.cheshireandmerseyside.nhs.uk

Telephone: 0800 132 996

E-mail: enquiries@cheshireandmerseyside.nhs.uk

Post: Patient Experience Team, No 1 Lakeside, 920 Centre Park Square, Warrington, WA11QY.

The Parliamentary and Health Service Ombudsman

Website: www.ombudsman.org.uk 

Telephone: Complaints Helpline 0345 015 4033 – open between 8.30am— 5:30pm, Monday to Friday

Email: phso.enquiries@ombudsman.org.uk

Fax: 0300 061 4000

You can also contact the Care Quality Commission (CQC) about your experience of our services, although they cannot investigate individual complaints. Information about CQC can be found at www.cqc.org.uk or you can call them on 0300 061 616

Cheshire and Wirral Partnership NHS Foundation Trust 

However, if a patient feels strongly that their concern should be dealt with formally, as a part of Cheshire and Wirral Partnership NHS Foundation Trust, our complaints are handled centrally and the process for recording a complaint is on CWP's website.